{"id":114,"date":"2023-02-09T10:56:17","date_gmt":"2023-02-09T10:56:17","guid":{"rendered":"https:\/\/jeaninarat.com\/?page_id=114"},"modified":"2024-03-01T14:04:00","modified_gmt":"2024-03-01T14:04:00","slug":"delivery-and-return-policy","status":"publish","type":"page","link":"https:\/\/jeaninarat.com\/ro\/delivery-and-return-policy\/","title":{"rendered":"Politica de Livrare \u0219i Retur"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"114\" class=\"elementor elementor-114\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-61ff23d elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"61ff23d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3f9588b\" data-id=\"3f9588b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b1c066 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6b1c066\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9c5a699\" data-id=\"9c5a699\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2bfd89b elementor-widget elementor-widget-heading\" data-id=\"2bfd89b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politica de Livrare \u0219i Retur<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-840a266\" data-id=\"840a266\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79fe7da elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"79fe7da\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-39e706b e-flex e-con-boxed e-con e-parent\" data-id=\"39e706b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46cb7a1 elementor-widget elementor-widget-heading\" data-id=\"46cb7a1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Livrare<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1475651 elementor-widget elementor-widget-text-editor\" data-id=\"1475651\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: #272727;\">V\u00e2nz\u0103torul se oblig\u0103 s\u0103 livreze Produsele prin intermediul companiilor de curierat agreate. Costul expedierii este specificat \u00eenainte de finalizarea Comenzii pentru fiecare caz (livrare nationala sau internationala) \u0219i se afl\u0103 \u00een sarcina exclusiv\u0103 a Cump\u0103r\u0103torul.<\/p>\n<p style=\"color: #272727;\">Dac\u0103 plasa\u021bi Comanda \u00eenainte de ora 12:00 \u0219i Produsele comandate sunt pe stoc, vom face tot posibilul s\u0103 expediem \u00een aceea\u0219i zi, iar dac\u0103 adresa de livrare este \u00eentr-un ora\u0219 din Rom\u00e2nia, ve\u021bi primi Comanda \u00een 24- 48h. \u00cen perioadele aglomerate (s\u0103rb\u0103tori etc.), livrarea poate dura p\u00e2n\u0103 la 3-5 zile lucr\u0103toare, \u00een func\u021bie de programul curierului. Pentru livr\u0103rile \u00een afara Rom\u00e2niei, v\u0103 rug\u0103m s\u0103 ave\u021bi \u00een vedere c\u0103 timpul de tranzit este mai mare iar livrarea poate dura pana la 5-7 zile lucr\u0103toare.<\/p>\n<p style=\"color: #272727;\">\u00cen cazul pl\u0103\u021bii numerar\/cash la livrare, Cump\u0103r\u0103torul va intra \u00een proprietatea Produselor dup\u0103 semnarea documentului de transport \u0219i efectuarea pl\u0103\u021bii c\u0103tre curier.<\/p>\n<p style=\"color: #272727;\">\u00cen cazul \u00een care Cump\u0103r\u0103torul nu preia nejustificat Comanda, V\u00e2nz\u0103torul are dreptul s\u0103 solicite compensarea prejudiciului suferit.<\/p>\n<p style=\"color: #272727;\"><span style=\"font-weight: bold;\">Nu este posibil\u0103 ridicarea personal\u0103 a Comenzilor de la sediul V\u00e2nz\u0103torului.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51efbcd e-flex e-con-boxed e-con e-parent\" data-id=\"51efbcd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5570b6 elementor-widget elementor-widget-heading\" data-id=\"e5570b6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Retur<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c99568f elementor-widget elementor-widget-text-editor\" data-id=\"c99568f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Conform legisla\u021biei \u00een vigoare \u2013 Ordonan\u0163a de urgen\u0163\u0103 nr. 34\/2014 privind drepturile consumatorilor \u00een cadrul Contractelor \u00eencheiate cu profesioni\u0219tii, precum \u0219i pentru modificarea \u0219i completarea unor acte normative (publicat\u0103 \u00een Monitorul Oficial, Partea I nr. 427 din 11.06.2014), renun\u021barea la cump\u0103rare\/retragerea din Contract este aplicabil\u0103 doar clien\u021bilor persoane fizice. Astfel, Cump\u0103r\u0103torul are dreptul s\u0103 notifice \u00een scris V\u00e2nz\u0103torul c\u0103 renun\u021b\u0103 la cump\u0103rare, f\u0103r\u0103 penalit\u0103\u021bi \u0219i f\u0103r\u0103 invocarea unui motiv, \u00een termenul legal de 14 zile calendaristice de la primirea Produselor.<\/p>\n<p>Produsele pot fi returnate numai prin anun\u021barea \u00een prealabil a V\u00e2nz\u0103torului prin email la adresa: contact@jeaninarat.com. Ele trebuie s\u0103 respect\u0103 cerin\u021bele noastre \u0219i s\u0103 fie eligibile pentru retur.<\/p>\n<p class=\"translation-block\">Costurile pentru returnarea Produselor vor fi suportate de c\u0103tre Cump\u0103r\u0103tor. Dac\u0103 sunt \u00eendeplinite condi\u021biile, v\u0103 vom procesa rambursarea \u00een termen de 14 zile de la primirea Produselor, \u00eentr-un cont (IBAN) indicat de dumneavoastr\u0103 (\u00een cazul Comenzilor cu plata la livrare) sau prin intermediul solu\u021biei de plat\u0103 online folosite (ramburs pe card). Dac\u0103 nu a\u021bi primit banii retur, v\u0103 rug\u0103m s\u0103 ne informa\u021bi \u0219i\/sau s\u0103 contacta\u021bi banca emitent\u0103 a cardului dumneavoastr\u0103, deoarece poate dura 5-10 zile lucr\u0103toare \u00eenainte ca rambursarea s\u0103 fie procesat\u0103. Dac\u0103 a\u021bi f\u0103cut cele de mai sus \u0219i \u00eenc\u0103 nu a\u021bi primit rambursarea, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi la contact@jeaninarat.com<\/p>\n<p>\u00cen cazul \u00een care se constat\u0103 diferen\u021be \u00eentre Produsele livrate ini\u021bial, \u00eenlocuiri sau deterior\u0103ri, sau Produsele nu sunt livrate \u00een ambalajul original, sunt desf\u0103cute, nu au etichetele originale, lipsesc accesoriile incluse, V\u00e2nz\u0103torul va putea am\u00e2na rambursarea banilor \u0219i poate refuza primirea Produselor. Cheltuielile directe de returnare a Produselor cad \u00een sarcina Cump\u0103r\u0103torului.<\/p>\n<p><b>Condi\u021bii de retur:<\/b><\/p>\n<p>\u2013 Nu au trecut 14 zile de c\u00e2nd a\u021bi primit comanda;<\/p>\n<p>&#8211;&nbsp;Products must be returned in their original packaging, unopened, with the original labels attached, with all accessories included and without signs of damage;<\/p>\n<p>\u2013 Produsele vor fi returnate \u00een ambalaje de transport originale (cutie de carton, cutie de lemn, coltare, folie de protectie, panouri protective, dup\u0103 caz) \u0219i marcate corespunz\u0103tor (de exemplu FRAGIL);<\/p>\n<p>\u2013 Produsele sunt \u00eenso\u021bite de documentele ce dovedesc achizi\u021bia (factura);<\/p>\n<p>- Costul transportului va fi suportat de c\u0103tre Cump\u0103r\u0103tor;<\/p>\n<p>\u2013 V\u00e2nz\u0103torul a fost contactat \u00een prealabil la adresa de email: contact@jeaninarat.com.<\/p>\n<p><b>Nu sunt eligibile de retur Produsele efectuate dup\u0103 specifica\u021biile Cump\u0103r\u0103torului sau personalizate \u00een mod clar potrivit indica\u021biilor acestuia.<\/b><\/p>\n<p><b>Attention!&nbsp;<\/b>Please note that all shipping costs &#8211; initial as well as return &#8211; will be the responsibility of the Buyer. Cash on delivery parcels will not be accepted.<\/p>\n<p>The cost of delivery shall be borne by the Buyer and payment shall be refunded&nbsp;<b>ONLY&nbsp;<\/b>by bank transfer. Return shipping labels are not provided by&nbsp;<b><b>JEANINARAT<\/b> ofer\u0103 Produse personalizate la cerere, \u00een condi\u021biile \u00een care Produsul rezultat este \u00een conformitate cu standardele artistului. Solicitarea va putea fi comunicat\u0103 prin email: contact@jeaninarat.com. <b>JEANINARAT<\/b> \u00ee\u0219i rezerv\u0103 dreptul s\u0103 refuze Comenzile personalizate, pentru orice motiv.&nbsp;<\/b>and you will have to prepare the delivery and schedule a collection by the courier of your choice.<\/p>\n<p>Dac\u0103 primi\u021bi un Produs de la noi care este deteriorat, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi prin e-mail la contact@jeaninarat.com. Taxa de expediere pentru retur nu este rambursabil\u0103, cu excep\u021bia cazului \u00een care decidem acest lucru, pe baza informa\u021biilor pe care le-a\u021bi furnizat ca motiv pentru returnare, care vor fi revizuite individual.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41302e89 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41302e89\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29176920\" data-id=\"29176920\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47572a76 elementor-widget elementor-widget-text-editor\" data-id=\"47572a76\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3>Condi\u021bii generale:<\/h3>\n<p class=\"wp-block-paragraph\">Conform legisla\u021biei \u00een vigoare \u2013 Ordonan\u0163a de urgen\u0163\u0103 nr. 34\/2014 privind drepturile\nconsumatorilor \u00een cadrul Contractelor \u00eencheiate cu profesioni\u0219tii, precum \u0219i pentru modificarea \u0219i completarea unor acte normative (publicat\u0103 \u00een Monitorul Oficial, Partea I nr. 427 din 11.06.2014), renun\u021barea la cump\u0103rare\/retragerea din Contract este aplicabil\u0103 doar clien\u021bilor persoane fizice. Astfel, Cump\u0103r\u0103torul are dreptul s\u0103 notifice \u00een scris V\u00e2nz\u0103torul c\u0103 renun\u021b\u0103 la cump\u0103rare, f\u0103r\u0103 penalit\u0103\u021bi \u0219i f\u0103r\u0103 invocarea unui motiv, \u00een termenul legal de 14 zile calendaristice de la primirea Produselor.<\/p>\n<p>Produsele pot fi returnate numai prin anun\u021barea \u00een prealabil a V\u00e2nz\u0103torului prin email la adresa: contact@jeaninarat.com. Ele trebuie s\u0103 respect\u0103 cerin\u021bele noastre \u0219i s\u0103 fie eligibile pentru retur.<\/p>\n<p>Costurile pentru returnarea Produselor vor fi suportate de c\u0103tre Cump\u0103r\u0103tor. Dac\u0103 sunt \u00eendeplinite condi\u021biile, v\u0103 vom procesa rambursarea \u00een termen de 14 zile de la primirea Produselor, \u00eentr-un cont (IBAN) indicat de dumneavoastr\u0103 (\u00een cazul comenzilor cu plata la livrare) sau prin intermediul solu\u021biei de plat\u0103 online folosite (ramburs pe card). Dac\u0103 nu a\u021bi primit banii retur, v\u0103 rug\u0103m s\u0103 ne informa\u021bi \u0219i\/sau s\u0103 contacta\u021bi banca emitent\u0103 a cardului dumneavoastr\u0103, deoarece poate dura 5-10 zile lucr\u0103toare \u00eenainte ca rambursarea s\u0103 fie procesat\u0103. Dac\u0103 a\u021bi f\u0103cut cele de mai sus \u0219i \u00eenc\u0103 nu a\u021bi primit rambursarea, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi la contact@jeaninarat.com<\/p>\n<p>\u00cen cazul \u00een care se constat\u0103 diferen\u021be \u00eentre Produsele livrate ini\u021bial, \u00eenlocuiri sau deterior\u0103ri sau Produsele nu sunt livrate \u00een ambalajul original, sunt desf\u0103cute, nu au etichetele originale, lipsesc accesoriile incluse, V\u00e2nz\u0103torul va putea am\u00e2na rambursarea banilor \u0219i poate refuza primirea Produselor. Cheltuielile directe de returnare a Produselor cad \u00een sarcina Cump\u0103r\u0103torului.<\/p>\n\n<h3>Condi\u021bii de retur:<\/h3>\n<p class=\"wp-block-paragraph\">- Nu au trecut 14 zile de c\u00e2nd a\u021bi primit comanda;<\/p>\n<p>- Produsele se returneaz\u0103 \u00een ambalajul original, nedesf\u0103cute, cu etichetele originale ata\u0219ate,\ncu toate accesoriile incluse \u0219i f\u0103r\u0103 semne de deteriorare;<\/p>\n<p>- Produsele vor fi returnate \u00een ambalaje de transport originale (cutie de carton, cutie de lemn, coltare, folie de protectie, panouri protective, dupa caz).<\/p>\n<p>- Produsele sunt \u00eenso\u021bite de documentele ce dovedesc achizi\u021bia (factura);<\/p>\n<p>- Costul transportului va fi suportat de c\u0103tre Cump\u0103r\u0103tor;<\/p>\n<p>- V\u00e2nz\u0103torul a fost contactat \u00een prealabil la adresa de email: contact@jeaninarat.com.<\/p>\n\n<h3>Nu sunt eligibile de retur:<\/h3>\n<p class=\"wp-block-paragraph\">- Produsele efectuate dup\u0103 specifica\u021biile Cump\u0103r\u0103torului sau personalizate \u00een mod clar potrivit indica\u021biilor acestuia.<\/p>\n<p>- Gift card-urile<\/p>\n\n<h2>Transport retururi::<\/h2>\n\n<p class=\"wp-block-paragraph\">Taxa de expediere pentru retur nu este rambursabil\u0103, cu excep\u021bia cazului \u00een care decidem acest lucru, pe baza informa\u021biilor pe care le-a\u021bi furnizat ca motiv pentru returnare, care vor fi revizuite individual.<\/p>\n<p>Dac\u0103 primi\u021bi un produs de la noi care este deteriorat, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi prin e-mail la contact@jeaninarat.com.<\/p>\n<p>Taxa de expediere pentru retur nu este rambursabil\u0103, cu excep\u021bia cazului \u00een care decidem acest lucru, pe baza informa\u021biilor pe care le-a\u021bi furnizat ca motiv pentru returnare, care vor fi revizuite individual.<\/p>\n<h2>Aveti nevoie de ajutor?<\/h2>\n\n<p class=\"wp-block-paragraph\" align=\"LEFT\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: medium;\"><span style=\"color: #272727;\"><span style=\"font-family: Josefin Sans, sans-serif;\"><span lang=\"en\">Pentru intrebari legate de retururi si rambursari ne puteti contacta la adresa de email: contact@jeaninarat.com<\/span><\/span><\/span><\/span><\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Delivery and return policy Delivery The Seller undertakes to deliver the Products via approved courier companies. The cost of shipment is specified prior to completion of the Order in each case (national or international delivery) and is the sole responsibility of the Buyer. If you place your order before 12:00 noon and the ordered products [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-114","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Delivery and return policy - Jeanina Ra\u021b<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jeaninarat.com\/ro\/delivery-and-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivery and return policy - Jeanina Ra\u021b\" \/>\n<meta property=\"og:description\" content=\"Delivery and return policy Delivery The Seller undertakes to deliver the Products via approved courier companies. The cost of shipment is specified prior to completion of the Order in each case (national or international delivery) and is the sole responsibility of the Buyer. 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